In today’s competitive hospitality industry, improving guest experiences is key to satisfaction and loyalty. This project targets pre-arrival challenges by creating seamless, personalized solutions through technology and design thinking, aiming to enhance overall guest satisfaction and loyalty.

Key insights from desktop research:

• Redundant Information: Repetitive confirmation requests during check-in.
• Inconsistent Communication: Confusing multiple pre-arrival prompts.
• Unmet Expectations: Inconsistent fulfillment of special requests.
• Delayed Responses: Slow updates on room availability.